Effective Date: July 1, 2026

Welcome to Primal Labs (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, educational platform, online courses, digital content, products, and services.

By accessing our website or purchasing any product or service, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our services.

1. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to purchase or participate in our educational programs.

2. Educational Services

Primal Labs provides continuing education, online courses, educational materials, webinars, downloadable resources, and related services.

Unless specifically stated otherwise, our courses are intended for educational purposes only and do not constitute legal, medical, financial, or professional advice.

Completion of any course does not guarantee employment, certification, licensing, or professional advancement.

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate and current information and to notify us immediately of any unauthorized use of your account.

You are responsible for all activity occurring under your account.

4. Payments

All prices are listed in U.S. Dollars (USD).

Payment is due at the time of purchase through our approved payment processors.

We reserve the right to refuse or cancel any order suspected of fraud, unauthorized activity, or pricing errors.

5. Refund Policy

Refunds are governed exclusively by our published Refund Policy, which is incorporated into these Terms by reference.

6. Intellectual Property

All content available through Primal Labs, including but not limited to:

• Courses

• Videos

• Presentations

• PDFs

• Graphics

• Logos

• Assessments

• Certificates

• Website design

• Text

• Audio

• Software

is the exclusive property of Primal Labs or its licensors and is protected by United States copyright, trademark, and other applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, shared, sold, or publicly displayed without prior written permission.

7. License to Use

Upon successful purchase, we grant you a limited, non-exclusive, non-transferable, revocable license to access the purchased educational materials solely for your personal educational use.

You may not:

• Share your login credentials.

• Upload course materials elsewhere.

• Record live sessions without permission.

• Resell any content.

• Create derivative works from our educational materials.

Violation of this section may result in immediate account termination without refund.

8. User Conduct

You agree not to:

• Violate any applicable law.

• Attempt unauthorized access to our systems.

• Upload malicious software.

• Interfere with website security.

• Harass instructors or other students.

• Infringe intellectual property rights.

We reserve the right to suspend or terminate accounts violating these Terms.

9. Certificates

Certificates of completion are issued only after all applicable course requirements have been successfully completed.

Issuance of a certificate does not constitute professional licensing or governmental certification unless expressly stated.

10. Website Availability

We strive to maintain uninterrupted access but do not guarantee continuous availability.

Maintenance, updates, technical failures, or events beyond our reasonable control may temporarily interrupt services.

11. Third-Party Services

Our website may include links or integrations with third-party services including payment processors, video platforms, learning management systems, and analytics providers.

We are not responsible for the content, availability, or privacy practices of third-party services.

12. Disclaimer of Warranties

All services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by law, Primal Labs disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted service.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Primal Labs shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of our website or educational services.

Our total liability for any claim shall not exceed the amount paid by you for the applicable product or service giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Primal Labs, its owners, officers, employees, contractors, instructors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your misuse of our services or violation of these Terms.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

17. Venue

Any dispute arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located within the State of Florida, and you consent to the jurisdiction of those courts.

18. Dispute Resolution

Before filing legal action, the parties agree to attempt to resolve disputes through good-faith negotiations.

If the dispute cannot be resolved informally, either party may pursue any remedies available under applicable law in the courts specified above.

19. Force Majeure

Primal Labs shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, governmental actions, cyberattacks, internet outages, labor disputes, or other force majeure events.

20. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated Terms become effective immediately upon posting on our website unless otherwise stated.

Continued use of our website constitutes acceptance of the revised Terms.

21. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Primal Labs regarding your use of our website and services.

23. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us through the contact information provided on our website.